Recent Research Makes a Case for Airport Passenger Flow and Crowd Management Solutions

Airports Council International (ACI) Europe* released a report that addressed the benefits of airport wide passenger flow and crowd management during the COVID-19 crisis and beyond. The report discussed not only the benefits of these comprehensive airport solutions but also what to consider when choosing the right solution for your airport and how to implement […]

Top 10 U.S. Airport Chooses CrowdVision to Improve Passenger Experience

Charlotte Douglas International Airport (CLT), sixth busiest airport nationwide in aircraft movements and passenger traffic, partnered with CrowdVision for a queue analytics system to improve passenger experience at their TSA checkpoints. The CrowdVision queue analytics contract was awarded through a competitive bid process and measures queue wait times, occupancies, throughputs, utilization of checkpoints resources and more. This allows […]

How Data can Help Convert an Airport Passenger into a Retail Customer

Airport retailers are guaranteed a significant amount of foot traffic as thousands of passengers make their way through airport terminals daily. Converting a passenger into a customer may sound simple—but it is not easy. According to Collinson’s Airport Journey research, passengers who enjoy their airport experience spend significantly more at the airport. However, creating an ecosystem […]

Improving the Passenger Experience

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Customer Success Story AIRPORT | NEW ZEALAND An international airport wanted to improve their efficiency by measuring passenger throughput performance from gate to curb. Skyfii was engaged to merge Wi-Fi location & flight arrivals data to design new KPIs for ongoing operational reporting. APPROACH Skyfii’s Guest WiFi was deployed to collect behavioral data on how passengers moved […]

Episode 6: How Customer Experience Affects Airport Choice

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Cost, convenience, proximity – those are some of the factors consumers use to choose which airports they fly out of. But what about the customer experience? How does it affect airport choice, and how do airports know that the improvements they make are ones that their customers actually care about? These are questions that Natasia Malaihollo and […]