Charlotte Douglas International Airport (CLT), sixth busiest airport nationwide in aircraft movements and passenger traffic, partnered with CrowdVision for a queue analytics system to improve passenger experience at their TSA checkpoints.

The CrowdVision queue analytics contract was awarded through a competitive bid process and measures queue wait times, occupancies, throughputs, utilization of checkpoints resources and more. This allows CLT to have a complete view of their checkpoint operations so they can deliver an exceptional passenger experience.

CrowdVision’s solution automatically detects a queue, regardless of shape and size, and identifies the destination of the people in that queue. That means that during a busy travel day, CLT will have accurate and trustworthy queue analytics to help them take action to keep operations safe, secure, and efficient.

The CrowdVision solution measures:

  • Wait, expected wait, dwell, service, and asset utilization times
  • Arrival, occupancy, and throughput counts
  • Checkpoint, queue, lane, and TDC usage
  • Safe distance metrics like exposure time, separation distances, and safety grades

“We are pleased to partner with Charlotte Douglas International Airport to provide accurate, actionable data that enables CLT to provide the best possible passenger experience,” said Wayne Arthur, CEO of Skyfii. “It’s an honor to help a top 10 U.S. airport act decisively to create efficiencies in airport operations and passenger journeys.”